1. GENERAL INFORMATION
The ownership of this website SONSIERRA.COM (hereinafter Website) is held by BODEGAS SONSIERRA SCOOP provided with NIF F26007195 and registered in ; and its registration data are: ,
and whose contact details are BODEGAS SONSIERRA SCOOP with address at Paseo de Logroño, 3 (26338 San Vicente de la Sonsierra, La Rioja), telephone 941 334 031 and e-mail firstname.lastname@example.org.
This document (as well as any other document mentioned herein) regulates the conditions governing the use of this Website and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity carried out by BODEGAS SONSIERRA SCOOP through the Website includes:
.-Sale of wines.
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy and the Privacy and Data Protection Policy.
By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned, so if he/she does not agree with all of them, he/she should not use this Website.
Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them every time he/she accesses, navigates and/or uses the Website, since those in force at the time the purchase of products and/or services is requested will be applicable.
For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.
The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
Not to make any false or fraudulent purchase. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.
The Website is primarily intended for Users residing in Spain. BODEGAS SONSIERRA SCOOP does not guarantee that the Website complies with the laws of other countries, either totally or partially.
BODEGAS SONSIERRA SCOOP disclaims any liability that may arise from such access, nor does it guarantee delivery or provision of services outside Spain.
The User may enter into a sales contract with BODEGAS SONSIERRA SCOOP for the purchase of the desired products in any of the languages in which these Conditions are available on this Web Site.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users may purchase on the Website by the established means and in the established ways. They should follow the online purchase and/or acquisition procedure of BODEGAS SONSIERRA SCOOP, during which various products may be selected and added to the cart, basket or final purchase space and, finally, click on:
Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Subsequently, the User will receive an e-mail confirming that BODEGAS SONSIERRA SCOOP has received his/her order or purchase request, i.e. the order confirmation. And, if applicable, you will also be informed by e-mail when your purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by e-mail. And, where appropriate, through his personal space of connection to the Website. Likewise, the User may, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it from BODEGAS SONSIERRA SCOOP using the contact spaces on the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product in question and which are shown next to the presentation or, where appropriate, image of the product on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the placement of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
Although BODEGAS SONSIERRA SCOOP makes great efforts to ensure that the information shown on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information from that shown on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions accompanying the product.
All purchase orders received by BODEGAS SONSIERRA SCOOP through the Website are subject to the availability of the products and/or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. Should difficulties arise in the supply of products or should there be no products in stock, BODEGAS SONSIERRA SCOOP undertakes to contact the User and reimburse any amount that may have been paid by way of payment. This shall also apply in cases where the provision of a service becomes unfeasible.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless by legal requirement, especially with regard to VAT, a different matter is indicated and applied, but exclude shipping costs that will be added to the total amount due in the final purchase process.
In no case the Website will add additional costs to the price of a product automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card, and Bank Transfer.
Credit cards will be subject to checks and authorizations by the issuing bank. If the issuing bank does not authorize payment, BODEGAS SONSIERRA SCOOP will not be liable for any delay or non-delivery and will not be able to formalize any contract with the User.
To minimize the risk of unauthorized access, your credit card information will be encrypted.
Once BODEGAS SONSIERRA SCOOP receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction.
sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, if applicable, place established.
In any case, by clicking on “AUTHORIZE PAYMENT”, the User confirms that the payment method used is his own.
Orders for purchase or acquisition by bank transfer will be reserved for 2 calendar days from the confirmation of the order. After this time, the product will be put back on sale. Once the transfer has been made to the indicated bank account, the order will be prepared and processed for shipment.
Using this method of payment, the User must ensure that he/she enters the exact amount of the purchase order correctly, as well as the account number and the reference of the transfer. In case of error, BODEGAS SONSIERRA SCOOP will not be able to validate the order, which will be cancelled.
In those cases in which it is necessary to make the physical delivery of the contracted goods, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 days from the date of order confirmation.
If, for any reason attributable to it, BODEGAS SONSIERRA SCOOP is unable to meet the delivery date, it will contact the User to inform him/her of this circumstance and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
7. IMPOSSIBILITY OF DELIVERY
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact BODEGAS SONSIERRA SCOOP to arrange delivery on another day.
If 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to BODEGAS SONSIERRA SCOOP.
If 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to BODEGAS SONSIERRA SCOOP, BODEGAS SONSIERRA SCOOP will understand that the User wishes to withdraw from the contract and it will be considered terminated.
As a consequence of the termination of the contract, all payments received from the User will be refunded, except for the additional costs resulting from the User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is deemed to be terminated.
However, the User must bear in mind that the transport derived from the termination may have
an additional cost that may be passed on to him/her.
8. TRANSFER OF RISK AND OWNERSHIP
The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when BODEGAS SONSIERRA SCOOP receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time.9. IMPUESTO SOBRE EL VALOR AÑADIDO
9. VALUE ADDED TAX
In accordance with the provisions of Law 37/1992, of December 28, 1992, on Value Added Tax (VAT), purchase orders for their delivery and/or rendering shall be deemed to be located in the country of origin.
(VAT), purchase orders for delivery and/or service shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory
Spanish VAT territory if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla.
Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the
depending on the specific item in question.
In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of taxes and duties under the regulations in force in each of these territories.
10. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he/she detects that an error has occurred when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting BODEGAS SONSIERRA SCOOP through the contact spaces provided on the Website, and, where appropriate, through those provided for contacting customer service email@example.com, and/or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
In any case, the User has access to the space, cart, or basket where his or her purchase requests are recorded and can make modifications.
In cases in which the User acquires products on or through the Website of the owner, he/she has a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to withdraw from such purchase within 14 calendar days without giving any reason.
This withdrawal period shall expire 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the BODEGAS SONSIERRA SCOOP Website or, in the event that the goods making up the order are delivered separately, 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods making up the same purchase order.
To exercise this right of withdrawal, the User must notify BODEGAS SONSIERRA SCOOP of its decision. This may be done, where appropriate, through the contact spaces provided on the Website or through firstname.lastname@example.org:
The User, regardless of the means he/she chooses to communicate his/her decision, must clearly and unequivocally express that it is his/her intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that BODEGAS SONSIERRA SCOOP makes available as part of these Conditions, however, its use is not mandatory.
In order to meet the withdrawal deadline, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding deadline expires.
In case of withdrawal, BODEGAS SONSIERRA SCOOP will refund the User all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which BODEGAS SONSIERRA SCOOP is informed of the User’s decision to withdraw.
BODEGAS SONSIERRA SCOOP will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, BODEGAS SONSIERRA SCOOP may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of their return, depending on which condition is met first.
The User may return or send the products to BODEGAS SONSIERRA SCOOP at:
C/ Paseo de Logroño, 3 (26338 San Vicente de la Sonsierra, La Rioja).
And must do so without undue delay and, in any case, no later than 14 calendar days from the date on which BODEGAS SONSIERRA SCOOP was informed of the withdrawal decision.
The User acknowledges knowing that he/she shall bear the direct cost of return (transport, delivery) of the goods, should any be incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.
The same applies to the provision of a service that the User may contract on this Website, as this same Law establishes that Users shall not have the right of withdrawal when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgement on their part that they are aware that, once the contract has been fully executed by BODEGAS SONSIERRA SCOOP, they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.
You may use the model withdrawal form attached as an Annex to these Conditions, although its use is not mandatory.
Return of defective products or shipping errors
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and should therefore contact BODEGAS SONSIERRA SCOOP immediately and let it know of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether to proceed with the refund or, where appropriate, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery charges and costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always apply.
The User, as a consumer and user, enjoys guarantees on the products that may be purchased through this Website, under the terms legally established for each type of product, and BODEGAS SONSIERRA SCOOP shall therefore be liable for any lack of conformity of the same that becomes apparent within a period of two years from delivery of the product.
In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by BODEGAS SONSIERRA SCOOP and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the usual quality and performance of a product of the same type and that they are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products that are marketed on the Website, may present non-homogeneous characteristics as long as these are derived from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.
On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the User that it is a defective product, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its legal warranty rights directly against them during the two years following the delivery of such products. In order to do so, the User must have kept all the information regarding the warranty of the products.
12. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, BODEGAS SONSIERRA SCOOP accepts no liability for the following losses, regardless of their origin:
Any losses that were not attributable to any breach by you.
Business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).
Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was formalized between both parties.
Likewise, BODEGAS SONSIERRA SCOOP also limits its liability in the following cases:
BODEGAS SONSIERRA SCOOP applies all measures concerning to provide a faithful visualization of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
BODEGAS SONSIERRA SCOOP will act with the utmost diligence in order to provide the company in charge of transporting the product that is the object of the purchase order. However, BODEGAS SONSIERRA SCOOP shall not be liable for damages resulting from transport malfunctions,
especially for causes such as strikes, road delays, and in general any other causes typical of the sector, resulting in delays, loss or theft of the product.
Technical failures that for fortuitous or other reasons, prevent a normal operation of the service through the Internet. Lack of availability of the Website due to maintenance or other reasons, preventing the availability of the service. BODEGAS SONSIERRA SCOOP makes every effort to carry out the purchase process, payment and shipment/delivery of the products, however it disclaims any liability for causes not attributable to it, acts of God or force majeure.
BODEGAS SONSIERRA SCOOP shall not be liable for the misuse and/or wear and tear of the products used by the User. At the same time, BODEGAS SONSIERRA SCOOP will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
In general, BODEGAS SONSIERRA SCOOP shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond our reasonable control, i.e. due to force majeure, and this may include, by way of example but not limited to:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and BODEGAS SONSIERRA SCOOP will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure.
BODEGAS SONSIERRA SCOOP will use all reasonable means to find a solution that will allow us to meet our obligations despite the force majeure.
13. INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights on the materials or contents provided as part of the website correspond at all times to us or to those who granted us license for its use. You may use such material only as expressly authorized by us or by those who have licensed it to us. This does not prevent you from using this website to the extent necessary to copy your order information or Contact details.
14. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging programs or material onto this website. You will not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause could lead to the commission of offenses punishable by the applicable regulations. We will report any breach of such regulations to the competent authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.
BODEGAS SONSIERRA SCOOP is not responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or to which it redirects.
15. LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials of third parties, such links are provided for informational purposes only and we have no control over the content of such websites or materials. We therefore accept no liability for any loss or damage arising from their use.
16. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User accepts that most of the communications with
BODEGAS SONSIERRA SCOOP will be electronic (e-mail or notices published on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that BODEGAS SONSIERRA SCOOP sends electronically comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.
The User may send notifications and/or communicate with BODEGAS SONSIERRA SCOOP through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, BODEGAS SONSIERRA SCOOP may contact and/or notify the User by e-mail or at the postal address provided.
No waiver by BODEGAS SONSIERRA SCOOP of any specific legal right or action or failure by BODEGAS SONSIERRA SCOOP to require strict compliance by the User with any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from compliance with its obligations.
No waiver by BODEGAS SONSIERRA SCOOP of any of these Conditions or of any rights or actions arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.
If any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force, without being affected by such declaration of nullity.
19. ENTIRE AGREEMENT
These Conditions and any document expressly referred to herein constitute the entire agreement between the User and BODEGAS SONSIERRA SCOOP in relation to the subject matter of the sale and purchase and supersede any other prior covenant, agreement or promise made verbally or in writing by the same parties.
The User and BODEGAS SONSIERRA SCOOP acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
20. OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS
We have the right to revise and modify these Terms at any time.
You will be bound by the policies and Terms in effect at the time you use this website or place each order, unless we are required by law or governmental action to make retroactive changes to such policies, Terms or Privacy Statement, in which case any such changes will also affect orders previously placed by you.
21. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement is binding on both you and us and our respective successors, assigns and successors in title.
You may not convey, assign, encumber or otherwise transfer a contract or any of your rights or obligations under it without our prior written consent.
We may convey, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations under a contract at any time during its term. For the avoidance of doubt, such assignments, assignments, encumbrances or other transfers will not affect any rights that you, as a consumer, may have at law, nor will they void, reduce or otherwise limit any express or implied warranties that we may have given you.
22. DATA PROTECTION
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, regulating the Protection of Personal Data, we inform you that the personal data you provide, or any other data arising as a result of the management and provision of the requested service, will be included for processing in the Register of processing activities owned by BODEGAS SONSIERRA SCOOP, with address at Paseo de Logroño, 3 (26338 San Vicente de la Sonsierra, La Rioja) expressly consenting to the processing of such personal data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner for the purpose of managing the provision of services, being kept as long as the contractual relationship between the parties is maintained or until the deletion is requested by the interested party.
The data will not be communicated to third parties unless legally required and except for entities that collaborate with BODEGAS SONSIERRA SCOOP for the provision of services and the proper management of the entity, in which case, only for the purposes and uses exclusively necessary for the development of their activity and for which their services were required, not being able to use them for a different purpose.
BODEGAS SONSIERRA SCOOP may maintain communications of an informative nature that the entity considers to be of interest to you through any means provided voluntarily that deal with products and/or services similar and related to those requested. In which cases, only with the purposes and uses exclusively necessary for which their services were required, not being able to use them for a different purpose. For any transfer other than those specified above, you will be duly informed, and you may exercise your right of opposition at any time.
You may exercise your rights of access, rectification, deletion, limitation of processing, portability, opposition, and revocation by sending a written request to the data controller or to the e-mail address email@example.com.
23. APPLICABLE LAW AND JURISDICTION
Access to, browsing and/or use of this Website and contracts for the purchase of products through the same shall be governed by Spanish law.
Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between BODEGAS SONSIERRA SCOOP and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
24. COMPLAINTS AND CLAIMS
The User may send BODEGAS SONSIERRA SCOOP his/her complaints, claims or any other comments he/she may wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, BODEGAS SONSIERRA SCOOP has official complaint forms available to consumers and users, which they may request from BODEGAS SONSIERRA SCOOP at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if a dispute should arise from the conclusion of this purchase contract between BODEGAS SONSIERRA SCOOP and the User, the User as a consumer may request out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
Model withdrawal form
(this form must only be completed and sent if you wish to withdraw from the contract)
To the attention of BODEGAS SONSIERRA SCOOP with Tax Identification Number F26007195 acting under the trade name BODEGAS SONSIERRA.
I hereby inform you that I withdraw from my contract of sale of the following good with
Belonging to order no. with purchase date.
Signature of the consumer (only if this form is submitted on paper)